TREE OF LIFE

At Casa Grande, every piece of furniture is crafted with the utmost care and attention to detail. As part of our commitment to providing you with premium, high-quality products, all our items are made-to-order, ensuring that each piece is tailored to your specific preferences and built to last.

Made-to-Order Production

Once your order is placed, our skilled artisans begin the process of handcrafting your item. This allows us to maintain the highest level of craftsmanship and ensure that every detail meets our rigorous quality standards. Due to this personalized approach, the production time for your order will take between 1 to 2 months. We believe that fine craftsmanship should never be rushed, and we appreciate your understanding as we create your unique piece.

Shipping Timeline

After the production of your item is completed, we will carefully inspect and prepare it for shipping. Please note that the shipping process will begin only after the product has passed our quality control standards. While the total delivery time may vary based on your location and other factors, the typical timeframe for production and delivery is between 4 to 8 weeks from the date of purchase.

Free Shipping

At Casa Grande, we are pleased to offer free shipping on all orders, regardless of size or destination. This ensures that your made-to-order furniture will arrive at your home without any additional shipping costs, allowing you to enjoy your new piece without unexpected fees.

Tracking and Updates

You will receive email notifications as your order progresses through the stages of production and shipping. Once your order is ready to ship, we will provide you with a tracking number so that you can monitor its journey to your doorstep. Our team is always available to assist with any inquiries regarding the status of your order.

Custom Shipping Requests

If you have any special requests regarding delivery or scheduling considerations, please reach out to our customer service team at "Contact" section. We will do our best to accommodate your needs, although please keep in mind that custom orders may still require the full production timeline.

International Orders

For international clients, delivery times may vary slightly due to customs processing and import regulations. We recommend allowing an additional 1-2 weeks for international shipping. All duties, taxes, and additional fees are the responsibility of the customer.

Our Commitment to You

We understand that waiting for a custom-made product can require patience, but we guarantee that the end result will be worth the wait. Every piece of furniture is made to bring lasting beauty and functionality to your home, with the quality and attention to detail that defines Casa Grande.

If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact our customer support team. Thank you for choosing Casa Grande — we are excited to create something truly special just for you.

At Casa Grande, we take immense pride in the quality and craftsmanship of our made-to-order furniture. Each piece is meticulously crafted to meet the highest standards, and as such, all sales are final. This policy ensures that the unique items created for you remain pristine and exclusive.

Non-Returnable Items

Because our products are custom-made and tailored to your specific order, we do not accept returns or offer refunds for any reason. Once an order has been placed and production begins, it cannot be canceled or returned.

Damaged or Defective Items

We strive to ensure that all items are delivered in perfect condition. However, in the unlikely event that your item arrives damaged, we will address the situation as follows:

• Report the damage within 48 hours: You must inspect your item upon delivery and notify us of any damage within 48 hours. Any claims made after this window will not be accepted.
• Proof of damage: Clear photographic evidence of the damage must be provided for review.
• Replacement Policy: If the damage is confirmed by our team, we will issue a store credit in the form of a non-refundable coupon, allowing you to select an alternative product from our collection. We do not offer refunds under any circumstances.
• No refund policy: Please note that we will not issue a monetary refund, only a coupon to be redeemed within a specified time frame.

Terms of Store Credit

• Store credit is valid for 12 months from the date of issue.
• The credit can only be used for purchases within the same store.
• It is non-transferable and cannot be exchanged for cash.

Exclusions

Damage resulting from improper handling, misuse, or natural wear and tear will not qualify for store credit. We encourage customers to handle their items with care to preserve their beauty and integrity.

Each item at Casa Grande is carefully handcrafted by skilled artisans, reflecting the highest standards of craftsmanship and attention to detail. While our artisans follow precise specifications to ensure consistency, the handcrafted nature of our products may lead to subtle differences in the finishing process. These characteristics do not compromise the quality or design but instead highlight the personalized touch that distinguishes handmade products from machine-manufactured items.

Rest assured, all materials and dimensions are held to strict guidelines to maintain uniformity. Your product will mirror the design and finish shown, with the added refinement that only a skilled artisan can provide. By choosing a handcrafted piece, you are selecting a unique, meticulously crafted item that exemplifies fine artistry and dedication.